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How wattoto Handles Your Account and Data

Our legal terms set out what you agree to when you open an account, how we handle your information, and what applies when you use any part of the lobby.

Account TermsPrivacy PolicyData RetentionCookie UseIndonesia-Eligible Regions
wattoto How wattoto Handles Your Account and Data
HOW WE PROTECT YOU

Data Handling and Account Security Practices

We apply account-level security measures including encrypted connections, session tokens, and OTP verification on login and withdrawal requests. Your wallet details — whether DANA, OVO, or GoPay — are never stored in plain text and are only visible in masked form inside your account history. Here is how we handle the key areas that affect your data and account safety.

Data Storage

Account data is stored on secured servers with access controls. Only authorised personnel can access your records, and only for account-related purposes.

Cookie Policy

We use session and preference cookies. You control non-essential cookies through your browser settings. Disabling them may affect lobby navigation and payment flow.

Retention and Deletion

We keep your data while your account is active. After closure, records are retained for the period required under applicable regulations, then deleted.

Requesting Changes

To update, correct, or request deletion of your personal data, contact support via live chat or the email address in your account help section.

LEGAL CONTACT PATHS

Reach Us About Your Account or Policy

If you have a question about how your data is used, want to request a correction, or need to close your account, our support team handles these through the channels below. We aim to respond to data and policy requests within a reasonable timeframe. For account security issues, contact us immediately so we can act on your behalf.

Team online

Live Chat

Open the chat icon inside your account dashboard for direct access to our support team during operating hours.

Email Support

Send policy or data requests to our support address listed in the account help section — include your registered contact for faster handling.

Account Help Centre

Your account settings page has a dedicated help section where you can submit a formal data request or account closure form.

Common Questions About Terms and Your Rights

These are the questions we hear most often about how our terms work, what your rights are, and what happens with your account data.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. This is used to verify your account and process transactions.

Yes. Submit a data access request via live chat or the email in your account help section. Include your registered contact so we can verify the request is from you.

Log into your account, go to account settings, and update your details there. For wallet changes involving DANA or OVO, an OTP verification step applies.

After you close your account, we retain records for the period required under applicable rules, then delete them. You can ask about the specific retention period via support.

We do not sell your data. We share information only with payment processors like DANA, OVO, and GoPay as needed to complete transactions, and with parties required by law.

Access depends on local law and is available only where your region permits it. Check whether online gaming services are available under the rules that apply to your location.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.